Refund policy

At Puppy Harbor, we want you to love your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy.

Order Cancellations & Address Changes

If you wish to cancel your order or change the shipping address, it must be done within 1 hour of placing your order. To do so, email info@trypuppyharbor.com with your order number and the change you need.

If more than 1 hour has passed, we will not be able to cancel or amend the order. Once your items arrive, you're welcome to return them under our 30-Day Return Policy below.

Please note that any orders cancelled at the customer's request will incur a cancellation fee of $0.60 to cover processing costs.

30-Day Return Window

You have 30 days from the delivery date to initiate a return. Here's what you need to know:

Return Requirements:

- Item must be in original condition
- Unworn/unused with all original tags attached
- Original packaging included
- Valid proof of purchase
- Items must not be soiled, altered, or washed

How to Start Your Return

1. Email us at info@trypuppyharbor.com with:

- Your order number
- The items you wish to return
- Reason for return

2. Our team will respond within 24 hours with return instructions

3. Once approved, you'll receive a return shipping label

4. Package your return securely using original packaging

Refund Process

Once we receive your return:

- Quality check completed within 48 hours
- Refund processed to original payment method within 3-5 business days
- Bank processing time: 5-10 additional business days
- Confirmation email sent once refund is issued

Refund Includes:

- Full product price
- Original shipping cost (if return due to our error)
- Return shipping costs (if return due to our error)

Damaged or Incorrect Items

Found an issue? We're here to help:

- Inspect all items immediately upon delivery
- Document any damage with photos
- Contact info@trypuppyharbor.com within 48 hours of delivery
- Include order number and detailed description of the issue

We'll expedite replacement items or process